Frequently Asked Questions
Ordering & Payment
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Easy! Just stalk your way through our site until you locate the shop link. This link can always be found at the very top and bottom of any page. Add what you want to your crypt (a.k.a. cart), and check out before the full moon rises.
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We take credit cards, debit cards, PayPal, Venmo, Apple Pay, Klarna and the occasional soul… kidding (mostly).
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Yes—you’ll get an email from our creator Taylor, that says, “ Welcome to the Horde! ️” . If it doesn’t appear, check your spam coffin. The email address you will receive this confirmation from is taylor.mansur@taylormadecostumedesign.com.
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If we haven’t shipped it yet, maybe. Once it’s out the door, it’s harder to wrangle back than a loose zombie. Contact us fast.
Returns & Refunds
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We want you screaming with delight, not disappointment. If something’s wrong, reach out within 3 days of delivery. Conditions apply—read the fine print, or summon us directly.
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If your item arrives damaged or incorrect, we’ll make it right—refund, replacement, or store credit. During the Halloween season however, we cannot accept returns on orders placed prior to Halloween, anytime after Halloween as this turns a purchase into more of a rental.
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Yes, as long as the item is unworn, unused, and hasn’t been dragged through the graveyard. Shipping costs may apply. Again, as with refunds, during the Halloween season, we cannot accept exchanges on orders placed anytime after Halloween.
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Every piece is custom-crafted with deliberate distressing, so grunge, gore, and grit are part of the look. If you wanted pristine, you’re in the wrong crypt.
Shipping & Delivery
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We currently ship within the U.S. only due to the current tarriffs. If you’re not sure we deliver to your lair, just ask.
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Most paint orders will ship next business day, with the exclusion of weekends. Custom builds take extra time—art doesn’t rush, it lurks. However, if you ordered a custom costume piece, please add us to your email contacts so that you can receive timely updates if there are delays!
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Yes! If you’ve got a haunt, con, or apocalypse deadline, choose expedited at checkout. We’ll get it to you faster than a bat out of hell.
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Once shipped, you’ll get a tracking number to follow your package’s spooky little journey to your doorstep.
Products & Services
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A Zoom consultation is required for all custom projects to confirm project details and to verify that the request is being made by a real client. This meeting allows us to discuss design intent, scope, timelines, and expectations to ensure the best possible outcome.
If a scheduled Zoom meeting is missed without prior notice, a $50 deposit will be required to reschedule. This deposit helps account for reserved time and administrative preparation and will be applied toward the project total once the meeting has been successfully completed.
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No—Though our paints are water-based and non-toxic, they are made for costumes, props, and fabric. Please do not use on your face or direct contact with real warm-blooded, human skin. For body use, grab cosmetic-grade stuff.
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Absolutely! If you dream it, we’ll stitch it. Contact us to discuss your monstrous vision.
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Yes—our Undead Collection kits bundle our most grotesquely beloved shades. Currently the kits are available in 8 oz and 16 oz bottles, however if you’re in need of a larger size we offer 32 oz as well, just drop us a line. They are perfect for building an army of the damned.
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Yes—most are listed with size details, and many are one-of-a-kind. Always check the listing or message us if you’re unsure.
Contact & Location
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You can email us at taylor.mansur@taylormadecostumedesign.com, or send a raven if you’re feeling dramatic. We respond quickly (to email, not ravens, those we may feed and keep).
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We’re an online crypt for now, but you may spot us haunting vendor shows and conventions. Please follow and watch our socials for appearances.
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Contact us directly—we’re not monsters. (Well… not mean ones.) We’ll work with you to fix it.
General Business Info
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Just one horror-obsessed, zombie-loving creator (and her crew of helpful ghouls) turning nightmares into wearable art. Check out our About page for more info on our benevolent leader.